Natural Resource Management

When is my bill due?

NRM invoices are due upon receipt and must be paid prior to the due date printed on your invoice. Unpaid previous balances of more than $30 will be assessed a late charge penalty.

Have you received my payment?

To find out if NRM has received your payment, access your account online, or call 1-877-390-9447 during normal business hours, or e-mail customerservice@nrminc.us.

What are your hours?

NRM’s office hours are 7:00 a.m. – 5:00 p.m. Monday through Friday Pacific time. NRM office is closed on holidays.

What types of payment do you accept?

By mail you may pay using personal check, money order, and cashier’s check.

Via online account, for a convenience fee, you may pay by VISA / MasterCard / American Express / Discover or ATM card with VISA / MasterCard logo or electronic check.

Over the phone, for a convenience fee, you may pay by VISA / MasterCard / American Express / Discover or ATM cards with VISA / MasterCard logos.

Why do you charge a fee when I use an ATM or credit card or electronic check?

Paying by ATM or credit card is an optional service NRM provides for customer convenience and the fee is therefore paid by those who choose to use it. The fee covers the additional service costs to provide this convenience which cannot be charge to everyone. Customers who do not want to pay the transaction fee can simply pay their invoices by check through the mail.

I had a high bill because of a toilet leak; can I get an adjustment?

For most rental communities yes, we are able to provide a one-time adjustment to the "units of water delivered" portion of your bill if you have had a leak that was repaired. Most Home Owner Associations no, we are not able to make adjustments on your water invoice. Please call 1-877-390-9447 and speak with a Customer Service Representative to request a leak adjustment.

What if I am not satisfied with the charges on my bill?

Customers who have complaints concerning their water bill may appeal to the manager of the customer services department.

When are you reading my meter next?

NRM reads residential meters monthly. To find out when your meter will be read next, please call 1-877-390-9447 and speak with a Customer Service Representative to get the read schedule.

How can I change the mailing address on my account?

Please call 1-877-390-9447 and speak with a Customer Service Representative or e-mail your request to customerservice@nrminc.us .

How can I change the name on my account?

Please call 1-877-390-9447 and speak with a Customer Service Representative or e-mail your request to customerservice@nrminc.us .

Why doesn’t my new invoice show the last payment I made?

Any type of payment or adjustment that is made before the due date will be reflected on your current invoice. However, if we received your payment after the due date, it will be reflected on the following invoice.

Why is there a late fee?

The late fee is to cover administrative costs arising from past due accounts which generate delinquent letters, collection letters, reporting on past due accounts, etc.

What are the Sanitation / Sewer charge?

Generally it’s a flat rate charge, per month, for transportation and treatment of wastewater. Some areas may charge based on water consumption. This is not considered solid water or trash.

What is the Water charge?

This is the charge for the consumption of water which can be measured in gallons or cubic foot.

What is the Service Charge or Meter Charge for?

Each utility district or city uses different verbiage to describe the charge and the reasons for the charge. The following shortened description is a combination of their different definitions: This fee is a readiness-to-serve fee that recovers “fixed costs” of service associated with providing capital facilities including but not limited to; administrative services, pump stations, reservoirs, transmission lines, and wells. Fixed costs occur whether or not any water is used.

Where is my meter located?

Unfortunately there are as many answers as there are meters. Each dwelling and each property is different. Please call 1-877-390-9447 and speak with a Customer Service Representative or e-mail your request to customerservice@nrminc.us .

How are my meters read?

Each city, county, and property is different. There are many ways in which meters can be read. The following examples are two most common:

Manual Meter Reading: a meter reader will walk up to your meter or remote counter and read it.

Wireless Meter Reading System: generally the meter is inside a dwelling or enclosed area that is not accessible. The meter is wired to a micro radio transmitter which transmits meter readings to a relay / receiver. The relay / receiver sends meter readings periodically throughout each 24-hour period to a receiver / communicator unit that is generally located on the property. NRM communicates with this receiver / communicator to download the meter readings.

Who makes up the various rates on my invoice?

NRM charges the same rate as the local utility provider. Each utility provider has their own unique way of calculating the rates for their utility district. Please call 1-877-390-9447 and speak with a Customer Service Representative to get contact information for your local utility provider.

Is the due date always the same day or date each month?

The due date is not the same day or date each month. Because NRM lease call 1-877-390-9447 and speak with a Customer Service Representative or e-mail your request to customerservice@nrminc.us